🚀 Easy returns
🚀 Shipping in 24/72 hours

SHIPMENTS



  • Shipments to mainland Spain are made in 24-48 hours. We sent Canary and Balearic Islands. Yes! we do international shipping.


  • Once you make your request we will prepare for the next business day (Monday to Friday).


  • Shipping is free on purchases over:

In Spain: more than 50 €

Europe: Greater than € 100

In the rest of the World: above 150 €


  • The calculation of shipping costs produce dynamically depending on the products you have in the basket and the delivery address.


  • If not be responsible for receiving the package at the delivery address, a notice will be left and again pass to the next day. In case you can not deliver the package will leave a notice for you to contact our transportation agency or pick it up at a collection point. The transportation agency will keep your package at their stores approximately 15 days prior to returning your package to our office.


  • After 5 days of the expedition, the packages will be returned to NEON and refund the shipping charge will not be, so we must be very aware to receive before 5 days after receiving the message that is to be Deliver the package. Detected before any impact on your shipment we will contact you.


  • Shipments outside Spain peninsula may have some form of customs duty, this depends on your region and NEON is not responsible.


  • Deliveries and shipments are made every day of the week except Saturdays, Sundays and holidays


  • We ship worldwide except Switzerland.


  • If you do not receive your purchase in the estimated time, do not hesitate to contact our Customer Care. You can email us atHello@ Neonstyle.es indicating the reference of your order and give you a solution.


We will do everything possible to buy NEON is a good experience for you :).



RETURNS & EXCHANGES


  

    • If you find the products received a defective product please notify us at hello@neonstyle.es. The return of this merchandise will charge NEON.




IF YOU ARE DISSATISFIED WITH YOUR ORDER



  • We accept returns and exchanges within fifteen working days from the date of receipt of your package.


  • Make click here and you will enter the section evolutions. Enter the order number and follow the instructions. And awaits our response before sending the package to let us know your return.
  • Once we receive your package, we will check the status of the items and make the change or refund of garments.


  • The cost of returns is borne by the customer.


  • NEON will not accept freight collect shipments or cash on delivery.


  • Shipping or refund is not paid.


  • If a change is made, the new package will not include new postage. This promotion is not valid for orders abroad or to the Canary Islands.


We would love to know the reason for your return, in order to improve.