NEONSTYLE.ES（Hereinafter referred to as the "website") is made by nYong'an sports, s.l, hereinafter referred to as the owner, CIF / NIF No.: b66518267, registered office: carrer d'ernest Lluch, 32 (TCM2) 1er PIs Puerta 12, building Tecno campus, c.p.08302-matar ó (Barcelona).
The website is a work composed of various integrated and indivisible elements (text, illustration, photo, animation, video, computer program, including HTML code of the website), and its intellectual property rights belong to the owner, Except for materials obtained under third party license.
The owner and its licensors retain intellectual property rights on the network and its components at all times and consider them separately in all copies made (regardless of the media they use), Only the right of use described below is granted. Any rights not expressly transferred are deemed to be reserved.
In addition, the owner is also responsible for selecting and designing the structure and layout of the website content, taking the initiative to take risks and make a large investment to obtain, digitize and present the website content. Therefore, Article 12 and Part 8 of Volume II of the intellectual property law may give protection to websites regarded as databases.
The owner is also the sole owner of the website design and graphic images, and reserves any relevant legal action that may be taken against those who copy or unfairly use the website.
When creating links, it is strictly forbidden to use elements extracted from the website without the prior express consent of the owner
In no case shall a link from a third party web page or website to the website be construed as a relationship between the owner and the owner, nor as any support, sponsorship or advice from the owner, Therefore, the owner is not responsible for its content and legitimacy.
As a customer or network user, you Undertake to make full use of the content and services provided through this Agreement and not to use them for:
The owner has full freedom to decide whether to cooperate and finally publish the information on the website, and has the right to withdraw such cooperation and information as it deems appropriate.
The payment methods allowed in the online store include:
Delivery methods provided by online stores include:
The delivery time of your online store is 24-48 hours.
The customer has 14 calendar days. from the receipt of the order to voluntarily desist from your purchase, without any penalty and without any indication of the reasons. In the event that the consumer or user wants to withdraw from the purchase of the product or the service, he/she will be able to use the withdrawal form (this form can be found on the next page) to communicate his/her decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for hygiene reasons the products to be returned must be in perfect condition, without using, in their original packaging and seal and with all their accessories.
The customer must bear the costs of the shipment by return. No consignments shall be accepted at any time.
The customer will be responsible for the fact that both the product and its packaging arrive in perfect condition, with the need to package the items properly, in order to avoid possible deterioration during transport.
Once the return package has been received, we will verify your status and at the time we check that both the returned items, such as possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send you an email to notify you of the approval or rejection of your refund.
The reimbursement of all payments received for the purchase, including delivery costs, will be made within 14 calendar days, from the communication of the withdrawal.
The refund will be processed through the same means of payment used by the customer for the initial transaction.
We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of the return of the products, depending on which condition is met first.
We will not refund if the product has been used.
In case the customer receives a wrong product or in bad condition, or in case of loss or damage of products by the transport company, the customer will be able to request their return and/or replacement, within the 14 calendar days. after delivery of the same. In this case, we undertake to assume the costs of sending the return, we will take care to collect the defective product and/or return the missing product for another identical product at no additional cost to the customer.
As a general rule, the legal guarantee of the products is two years from the delivery of the products.
The user or client has two months to communicate the faults of conformity that could be appreciated in the product. In any case, those declared after the first six months are not presumed to be factory defects.
(You must complete and submit this form only if you wish to withdraw from the contract or contract service).
To request a product change, the customer must contact customer service within 14 calendar days. after receipt of the order.
If the price of the product to be replaced is higher than that of the previously purchased product, the customer must pay the difference in value. If the price of the new product is lower than the price of the previous purchase, the difference in the cash amount will not be refunded, but in the form of gift check for the next purchase.
To manage any return or change of products purchased from www.neonstyle.es, customers should contact our customer service.
The customer must tell us the order number and we will tell you all the steps to be performed. We also inform you that we will not accept changes or returns that have not been previously notified in the above manner.
The customer or user can cancel the order if the order does not leave our warehouse. In this case, you must contact the owner by email firstname.lastname@example.org Or customer service channels to convey their identification data and order reference number.In the case of cancellation, the amount previously paid by the user or customer shall be refunded by the same means used for the initial transaction.
Customer service department
The customer can cancel the order free of charge without any reason, and should contact customer support by telephone or the following email address as soon as possible: email@example.com Opening hours: Monday to Friday - 9:00 to 14:00.
If the order does not leave our warehouse, we will cancel it without hesitation, but if the order is already on the way, we will have to wait for the receipt of the order. Once the order is confirmed, The amount of the product minus the freight shall be refunded, and the refund shall be made in the same payment method used at the time of purchase.
The owner reserves the right to modify the website as it deems appropriate without prior notice, and may change, delete or add the content and services provided through the website, as well as the presentation or localization of these content and services.
Although the owner will try its best to keep the information on the website up-to-date and error free, there is no guarantee of its accuracy and updating. There is no guarantee of any specific result or purpose, so it is the responsibility of users and customers to visit and use the website.
The owner shall institute all civil and criminal proceedings to prosecute violations of these terms and conditions of use and any improper use of the website or its content, as well as violations of its or its licensors' rights, especially intellectual and industrial property rights, They can legally repay you.
Out of court dispute settlement
In addition, according to Article 14 of EU regulation No. 524 / 2013 on the settlement of consumer disputes, a direct link to the online dispute resolution platform is also provided: https://ec.europa.eu/consumers/odr/main/index.cfm
Governing law and jurisdiction
For any controversy or conflict that may arise, derived from these terms or conditions, the Spanish Law will apply. The judgment of the judicial disputes shall be submitted to the jurisdiction of the Courts and Courts of the address of the user or client.