🚀 Worldwide shipping
EASY RETURNS AND EXCHANGES

Returns & Exchanges

If you want to make a change of an article or return purchased at Neonstyle.es, you have 30 days from the date of delivery of your order to do so. Articles must keep all labels and be in perfect condition.

 

Depending on the country, we will proceed in one way or another.


Procedures by country


DESTINATION CHANGE
 RETURN 		TRANSPORT COMPANY
Spain (Peninsula) The change is in charge of the client or Nestyle collects it for € 4.8
 The new shipment by Neonstyle.
The return is in charge of the client or neonstyle
 collect it for € 4.8 		GLS
Spain (Balearic Islands)
The change is in charge of the client or neonstyleCollects it by 4,8€ 
 The new shipment by Neonstyle.
The return is in charge of the client or Nestyle 4,8€
GLS
Spain (Canary Islands, Ceuta and Melilla)
The change is in charge of the client,
 The new shipment by Neonstyle.
The return is in charge of the client 		Company that chooses the client
Portugal (Peninsula)
The change is in charge of the client or Nestyle collects it for € 7,The new shipment by Neonstyle.
The return is in charge of the client
Company that chooses the client
France, Italy, Germany
The change is in charge of the client or Nestyle collects it for € 9.99,The new shipment by Neonstyle. 		9,99€ GLS
Belgium, Holland, Luxembourg, Monaco, Austria, Denmark, Finland, Ireland, Sweden, Greece, Czech Republic, Croatia, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Estonia, Latvia, Lithuania and Romania
The change is in charge of the client and the new shipment by Neonstyle 		The return is in charge of the client Company that chooses the client
United States, Canada, Algeria, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Guatemala, Equatorial Guinea, Haiti, Honduras, Hong Kong, Libya, Morocco, Mexico, Mexico, Mexico, Nicaragua, Panama, Paraguay, Peru, Singapore, Thailand, Taiwan, Uruguay, Venezuela, Afghanistan, Saudi Arabia, Australia, Bahrain, Central-African Republic, Chad, China, South Korea, Arabic Emirates, Philippines, Gambia, Indian, Indonesia , Iraq, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mongolia, New Zealand, Oman, Pakistan, Qatar and South Africa We do not make changes
The return is in charge of the client 		Company that chooses the client
REST OF THE WORLD
We do not make changes
The return is in charge of the client 		Company that chooses the customer.

To process a change or a return:
    1. Enter our return center by clickinghere. 
    2. Enter your order and email number to indicate the change you need or the reason for your return.
    3. When we receive your application, our team will send you an email where we will explain how to process everything and what you have to do exactly. It will be easy!
    4. If you choose the option that Neonstyle collects your order we will send you a new mail with the shipping payment link to process the change or return.
To know more about our policy, we leave you here the detailed information:
  • Returns and changes will always be effective in the same address where the first shipment is recorded.
  • A change can be made: for the same product, for another one of the highest amount paying the difference, or for a lower amount receiving the corresponding refund once we receive the product.
  • The return will be of the amount of the product, never of the shipping costs.
  • We do not make changes and returns if the garment is in poor condition or used.
  • When you want to make changes or returns on an order with promotion or discount, it must be taken into account that in the case of a return the refund will be proportional to the discount/promotion code that has been used.
  • The products that are part of a pack in case one of them wants to return, automatically the return will be assessed by the individual price of each product and will be paid or reimbursed the difference treating them as individual products and not as a pack.
 
The client will take care of the change and/or return in case:
  • Make a change or return the 30 -day period. In this case we will first verify that the product is in perfect condition to authorize the sending of the new or process the return. With a maximum period of 40 days.

     

    If your order has arrived in poor condition
    If in the products received you find a defective product, we beg you to notify us at hello@nenstyle.es. We give you a solution. The options will be the following:
    • Change it to another equal product.
    • In the event that it is out of stock we change it to another product of the same amount.
    • We return the total amount.

    So that we can give you a solution you must send us an email and indicate:
    • Explain what happened to the product.
    • Product photo where the defect is appreciated.
    • Some of the following data: full name or order number.
    In this case Neonstyle will take charge of the costs.

    We will love to know the reason for your return, to improve