FAQS
1. How to place your order NEON
To make a purchase you must follow these steps:
1. Choose the category of your interest, displayed the products and click on the one you are interested to expand all the information on it.
2. Select size / color and add it to your cart by clicking ADD A CADDY.
3. Once added to your cart, you can continue your purchase by clicking KEEP BUYING or process your order by clicking COMPLETE YOUR ORDER.
4. At the time of finalizing your purchase a screen will appear with your detailed order, review the summary information purchase and follow the steps to confirm the order:
Step 1 - NOTE - If you are a customer, you need to enter your username and password under the option ALREADY A MEMBER?; If you're not, choose NEW CLIENT and complete the requested information.Step 2 - DELIVERY METHODS: select a shipping option. Depending on your area will be offered the options available to it.
Step 3 - CHOOSE YOUR PAYMENT MODE: choose the method of your choice among the options offered and follow the steps on screen to validate.
5. Once payment is made, you will receive an e-mail detailing where your purchase confirming to your order. Check that everything is correct, otherwise let us know as soon as possible.
If you have questions or want to tell us something about your order you can do it through our mailneon@neonstyle.es.
It is very important that before making any purchase've read our Terms and Conditions.
2. PAYMENT
We have two payment systems:
- REDSYS: A secure payment system that facilitates the payment process for our customers. It's a totally secure platform.
3. Delivery and Shipping
COMPANY IMPACKTA
You will receive the order of 3 to 5 working days at the address provided during the purchase process. If the carrier can not reach you will contact you to find a solution.
4. Changes and Returns
In making changes and returns you to know that: In compliance with Law 7/1996 of the Retail, NEON SPORTIVE S.L.. accepts changes and returns of products purchased from this website within within fifteen working days, counted from the date of receipt of the goods.
Upon reception of the package will include a document that must fill the information as desired a change of clothing or return. Returned items must be in the same condition as when received. (Packaging, labels, ...)
For reasons of hygiene, the shorts do not accept return.
Once we receive your package, we will check the status of the items and make the change of size or refund of the returned items.
Note that in the case of returns by mail, NEON SPORTIVE S.L. will not accept freight collect shipments or cash on delivery and shipping or refund is not paid.
Sizes or items - - in the case of a change of garments made package that is generated from this new request will not include shipping costs. This promotion is not valid for foreigners and for the Canaries orders).
If the client decides to proceed with a new order, without waiting for the reception of garments by NEON SPORTIVE S.L. should take over the freight is this new order and will not be considered as change.
In the event that the product change is higher than the previously purchased, the client must pay the difference in value. If, against, the new product has a lower price than previously purchased, the difference of the amount in cash will not be refunded, but will be done in the form of a gift check to use on your next purchase.
For any questions, send us an email to:neon@neonstyle.es.
5. Promotional codes
If you have a promotional code, you review the conditions adhered to it. Unless otherwise indicated, codes are valid for single use and not cumulative.
Remember that if it is a discount code associated directly to your account, you will need to first include a user and password for the online store to apply it.
In the purchase process, under the summary of your order, a box will appear so you can enter the code (it is important that you write it exactly the same). In certain cases it will appear automatically in your cart.
6. Size Guide
Visit our guide and sizes section. click here.
7. I forgot my password, how can I recover it?
If you have forgotten the password of your registration account you must go to the section "Sign up", press the option Have you forgotten your password? and insert the e-mail address with which you are registered.
You will receive a first email in your inbox requesting that you follow a validation link (in that way we will validate that the email belongs to you). Immediately afterwards you will receive another email with your new password.
We invite you to then access the "Personal Data" tab to change that password for an easier to remember for you (Scapée Always taking the usual security measures)
8. Schedule and customer service
For any questions, suggestions, claim or consultation about the online store, you can go to the customer service, by any of the following means:
- by email:hello@neonstyle.es
- by online chat: schedule of the public.
The schedule of attention to the public is:
- Schedule - 09:00 to 17:00 from Monday to Friday (workingable).
- Summer time - 09:00 to 15:00 from Monday to Friday (working).